How to Order - How To Pay -  Shipping

Koh Samui, Koh Phangan or Koh Tao, Thailand

You can order online by finding your product and adding it to the shopping cart. We would suggest you open an account in the shopping cart - this will make things very easy for you the next time you order - you can save addresses, reorder your previous selection, save a wish list for the future as well as keeping track of your existing delivery.

You can pay with three different methods:

  1. via PayPal, which offers credit/debit card facilities and bank transfer. You do not need to have a PayPal account to use PayPal
  2. bank transfer/deposit to our account
        Bank: Kasikorn Bank
        Account Name: Nature Home Thailand Co Ltd
        Account Number: 001-8-96343-4
  3. cash on delivery

We can offer the following delivery options to suit your convenience:

  1. EMS (per weight) the advantage is fast and direct to your door - disadvantage is it travels via Chumpon from Koh Samui to Koh Phangan and Koh Tao
  2. Courier Service
  3. Seatran or Haad Rin Queen (as per ferry charge)
  4. taxi delivery (as per taxi charge) plse call or email us
  5. collection (free!)
  6. if I am in your area I can deliver to you (free!)

If you have any problems please feel free to phone Alison on +66(0) 85 795 7472 or email to info@naturehomeasia.com

All other parts of Thailand and International

You can order online by finding your product and adding it to the shopping cart. We would suggest you open an account in the shopping cart - this will make things very easy for you the next time you order - you can save addresses, reorder your previous selection, save a wish list for the future as well as keeping track of your existing delivery.

You can pay with two different methods:

  1. via PayPal, which offers credit/debit card facilities and bank transfer. You do not need to have a PayPal account to use PayPal
  2. bank transfer/deposit to our account
        Bank: Kasikorn Bank
        Account Name: Nature Home Thailand Co Ltd
        Account Number: 001-8-96343-4

We can offer the following delivery options to suit your convenience:

  1. EMS (per weight)
  2. Courier Service

If you have any problems please feel free to phone Alison on +66(0) 85 795 7472 or email to info@naturehomeasia.com
 

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Paypal

You do NOT need a paypal account to use Paypal, you can log in as a guest. Follow the instructions on the Paypal landing page.

Bank Account

Bank: Kasikorn Bank
Account Name: Nature Home Thailand Co Ltd
Account Number: 001-8-96343-4

Shipping & Handling Policy

We endeavour to ship all domestic and international orders within 72 hours of receipt of funds Monday to Thursday. There is no shipment Friday, Saturday or Sunday.
We do our utmost to ship on most days - this is, however, restricted if there is a public holiday. We would prefer to wait for the holidays or weekends to pass rather than have products sitting around in a post office.
For urgent requirements please email info@naturehomeasia.com

Shipping charges are calculated on weight and packaging of the items. If your order is to be shipped outside of Thailand you may be required to pay international customs and brokerage fees. Nature Home Asia is not responsible for these fees, even if you do not accept the package, so if you are concerned, please check with your country's customs policies prior to ordering.

We use EMS postal and shipping service, which we have personally found to be excellent both as a sender and receiver. When you open an account with us you can log in at any time and track your delivery.

Any shipments via ferry we are not responsible for missing packages once we hand over product to the ferry officers. We have never experienced any items disappearing.

What is EMS?

EMS is an international postal Express Mail Service offered by postal operators of the Universal Postal Union (UPU).

The UPU is an inter-governmental organization and the primary forum for cooperation between governments, Posts and other stakeholders of the worldwide postal sector. It works to maintain the universal network, establish the rules for international mail exchanges among its 191 members and improves the quality of service for customers.

The EMS Cooperative was created in 1998 within the framework of the UPU. Its main objective is to promote cooperation between members to allow them to provide customers with a high quality, competitive EMS service worldwide.

http://www.ems.post/what-is-ems

You can keep updated on your delivery by inputting your Tracking Number into the following website http://track.thailandpost.co.th/tracking/default.aspx

 



Terms and Conditions

 

Damage, Spillage and Loss

We do our utmost to ensure all products arrive in a fresh and secure state.
Please contact us within 24 hours of any damage or spillage and supply photographs of the damage or spillage in the packaging or container it arrived in.
We will look at this on a case by case basis.

Nature Home Asia cannot be held responsible for non delivery of products once the shipping/delivery company takes control of the products.
It is the responsibility of the customer to keep updated with the tracking number via the EMS website http://track.thailandpost.co.th/tracking/default.aspx or via their Nature Home Asia account.

If you have any further questions please do not hesitate to email info@naturehomeasia.com

Coupon Codes

Unless stated all coupon codes can not be used in conjunction with any other offers.
Codes can only be used once per user unless stated otherwise.
Codes can be withdrawn without notice.
GUAVAORGANIC excludes Sunwarrior products and 20g or 100g Nut Butters.

Currency Conversion

We have added this feature as a result of requests from our international customers. By no means do we look at trying to earn money from foreign exchange dealings. We endeavour to keep the exchange rates as up to date as possible on a weekly basis. Sometimes scheduling does not make this possible. Rates are based on XE.com and are non negotiable.